Client Promise

At Human Capital Talent our culture and our actions are guided by the following principles:

  • We represent our client’s best interests through our delivery model, candidate and client promise.  Our resources and services are committed to understanding the client’s company, culture, its industry and its specific needs.  Our customized services and solutions will be driven by the client’s best interests. This is the core of the Human Capital Talent client value proposition.
  • All of our consultants will have the necessary technical & consulting skills, behaviours, cultural understanding and motivation to deliver excellence on behalf of our clients.
  • We will always seek to understand before seeking to be understood.
  • Our partnerships with clients will be typified by concise, clear, complete and candid communication.
  • Our focus will always be on delivery.  We recognise the trust placed in us by our clients and we will reward that trust with a relentless determination, and application of resources, to deliver on their behalf.
  • Our clients will receive the benefits of our Global approach: our global resources delivered through a single point of contact to help clients realize their talent acquisition objectives regardless of geography and with consistency.
  • Clients will receive an on-line satisfaction survey form, following every assignment or engagement, to provide feedback on the quality of our services. Clients can comment, critique and suggest areas for improvement.  We value client input.  For more direct feedback, all clients are provided with the direct line number of the director of consulting and managing director.
  • Adherence to these principles will be managed through the utilisation and review of client and candidate satisfaction measurement & feedback to drive improvement on a continuous basis.
  • Our consultants are prohibited from accepting any gifts, entertainment or trips from supporting suppliers that could create the appearance of a conflict of interest with our clients.

Ask A Question

For further information or for a preliminary discussion, please contact Rob Connor, Director, using the details below:

  • Tel: + 44 (0) 7947 532280
  • Email: rconnor@hctalent.com
  • Skype: rd.connor